Frequently Asked Questions
What is the first thing I should do when I have a loss?
Get in a safe place and call us immediately, the first rule of an insurance claim is to get a mitigation company asap! We can assess, then help you file a claim if applicable, and start work immediately. We will work through the process from A-Z guiding you every step of the way and invoice your insurance company directly for the services we provide. We provide free inspections and estimates.
My insurance company says I have to use their approved contractors. What do I do?
Use someone you trust and ask for references if needed. It is your home or business, and it is your choice of what company you use. Not all insurance vendors are bad, but be wary if they are being sent at the request of the insurance company. They may cut corners to save the insurance company money and not follow protocol. Do your due diligence.
My home is too damaged to live in, what do I do?
Most insurance policies allocate for ALE(Additional Living Expenses) coverage that will pay for you and your family to live in a hotel and get reimbursed for food and lodging during the claim and restoration process. Ask your agent/adjuster for information or review your policy, we can help point these items out also during our assessment.
I've had a loss, should I do the work myself?
Some people do, but it is not recommended unless you know what you're doing. We've witnessed all kinds of things that most often have cost the client more money in the long run. As they say, it's best to hire the professionals.
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